New regulations will put an end to stop online shopping Fake Reviews
The Consumer Affairs Ministry, along with the Advertising Standards Council of India (ASCI), will on Friday hold a virtual meeting with stakeholders, including e-commerce entities, to discuss the magnitude of online shopping Fake Reviews on its platform, which helps consumers buy products and services online sometimes misleads. The meeting’s goal is to plan for the future.
In a statement, the ministry said the discussion will largely be based on the impact of fake and online shopping Fake Reviews on consumers and possible measures to prevent such discrepancies.
Consumer Affairs Secretary Rohit Kumar Singh has written to all stakeholders: e-commerce entities such as Flipkart, Amazon, Tata Sons, Reliance Retail, and others, In addition, participating in consumer forums; law universities; lawyers; FICCI, CII, consumer rights activists; etc. for taking part in the meeting.
The Secretary has informed stakeholders of the results of an EU-wide screening of online shopping Fake Reviews on 223 major websites.
Screening results underscore that at least 55% of websites violate the European Union’s Unfair Commercial Practices Directive, which requires consumers to submit truthful information to make an informed choice.
Furthermore, on 144 of the 223 websites examined, officials could not confirm that merchants were doing enough to ensure that reviews were authentic, and that is if they were posted by consumers who had actually used the product or service review.
The secretary said in the letter that with the increasing use of the internet and smartphones. Also, consumers are increasingly making online purchases to purchase goods and services.
As a result of fraudulent and deceptive reviews, consumer rights under the Consumer Protection Act of 2019 have been violated. Additionally, which is a consumer right, he said.
“Yet, because e-commerce is a virtual shopping experience with no genuine ability to test or sample the product, shoppers can view the evaluations put on the e-commerce site.” to see their thoughts. And prior purchasers’ experiences with the items or services,” he noted.
Additionally, “This issue impacts people who shop online on a daily basis and has a significant impact on their consumer rights. Above all, it is critical that this be studied more thoroughly and thoroughly “added the secretary.